Customers may be granted a “leak allowance” from their water utility if they have experienced an increase in water consumption due to a hidden leak in their irrigation system. For an application to be considered by your water utility, an appropriate form will need to be completed which may need to be signed by an endorsed Waterwise Garden Irrigator. Please check with your local utility water authority for any updates.
Aqwest supplies water to the water meter however, property owners are responsible for the cost of any water registered on the water meter and for maintaining the internal water service in good condition.
If you have had a leak at the property, this will affect the amount of water you have used. If the leak has been repaired by a licenced plumber or a Waterwise Garden Irrigator (WGI), then you may be eligible for an allowance to offset a portion of the water used.